We want you to be completely satisfied with your purchase. This policy outlines our refund terms and conditions.
We offer a 30-day money-back guarantee on all subscription plans. If you're not completely satisfied with our service, you can request a full refund within 30 days of your purchase.
You are eligible for a refund if:
Refunds will not be granted if:
To request a refund, please contact us through one of the following methods:
Please include the following information in your refund request:
All refund requests are reviewed within 2-3 business days. We will:
Refunds will be processed using the same payment method used for the original purchase:
If you experience technical difficulties that prevent you from accessing our service, we will work with you to resolve the issue. If we cannot resolve the problem within 48 hours, a full refund will be provided.
If you are charged multiple times for the same purchase, we will immediately refund all duplicate charges and investigate the cause.
If our service is unavailable for more than 24 consecutive hours, we will provide a prorated refund for the downtime period.
Monthly subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for unused time in the current billing period.
Yearly subscriptions can be cancelled within the first 30 days for a full refund. After 30 days, cancellations take effect at the end of the current billing period with no refund for unused time.
Lifetime subscriptions are covered by our 30-day money-back guarantee. After 30 days, lifetime subscriptions are non-refundable.
Upon refund approval, your account will be terminated and you will lose access to all content. You will not be able to:
If you disagree with our refund decision, you can:
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Existing customers will be notified of significant changes via email.
For refund requests or questions about this policy, please contact us:
Email: support@falver.com
Refund Department: refunds@falver.com
Website: Contact Us
Last Updated: December 2024