Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or make a purchase, we collect:

• Name and email address
• Billing and payment information
• Account preferences and settings
• Communication preferences

1.2 Usage Information

We automatically collect information about how you use our service:

• Pages visited and content accessed
• Download history and preferences
• Device information and browser type
• IP address and location data

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process payments and manage subscriptions
• Send important service updates and notifications
• Provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

3. Information Sharing

3.1 Third-Party Services

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email communications (Mailchimp, SendGrid)
• Analytics and performance monitoring
• Customer support services

3.2 Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring

5. Cookies and Tracking

5.1 Essential Cookies

We use essential cookies to maintain your login session and remember your preferences.

5.2 Analytics Cookies

We use analytics cookies to understand how users interact with our website and improve our services.

5.3 Cookie Management

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion
• Payment records: 7 years for tax and legal compliance
• Usage data: 2 years for analytics purposes
• Support communications: 3 years for service improvement

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent for data processing

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our website. Your continued use of our service constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@falver.com
Data Protection Officer: dpo@falver.com
Website: Contact Us